Operations and systems-focused executive leader with six years of experience in behavioral health management. Experienced in implementing organization-wide workflow changes, launching technology platforms, and driving measurable performance improvements in regulated environments. Proven ability to translate strategic goals into structured operational plans, train cross-functional teams, and monitor outcomes through data and reporting. Experienced in leading change in fast-paced, mission-driven organizations.

Clinical Operations Automation System - Independent Project

• Designed and implemented a relational database system using Airtable to manage client records, session tracking, and billing workflows.

• Built automated processes that detect missed appointments, generate no-show fees, and notify clinicians.

• Implemented real-time balance calculations using transaction rollups.

• Developed a role-specific interface for reception staff to create clients, log sessions, and record payments.

• Consolidated multiple administrative processes into a single operational dashboard.

Executive Director - Logan Community Services - Guthrie, OK

July 2022– Present

• Lead operational strategy and execution for a nonprofit organization serving over 600 individuals per year, overseeing program delivery, compliance, financial performance, and cross-functional team coordination.

• Translate directives into operational plans with defined timelines, accountability structures, and measurable outcomes.

• Design and implement workflow improvements to increase service efficiency, strengthen risk management, and improve client outcomes.

• Serve as final escalation point for complex operational and client issues, ensuring timely resolution and continuity of quality services.

• Develop policies, procedures, and standardized operating processes to ensure regulatory compliance and operational consistency.

• Monitor program performance metrics and funding requirements; adjust operational processes based on trend analysis and audit findings.

• Lead staff training initiatives to support process adoption and maintain quality standards across departments.

• Partner with community agencies, legal entities, and funding bodies to align operational practices with contractual and regulatory expectations.

• Serve as direct supervisor to Clinical Director, Programs Director, Shelter Director and Operations Manager.

Clinical Director - Logan Community Services - Guthrie, OK

Mar. 2020 – July 2022

• Directed clinical operations across multiple programs, ensuring quality assurance, regulatory compliance, and adherence to performance standards.

• Led full implementation of telehealth services across the agency, including platform rollout, workflow redesign, policy development, staff training, and compliance alignment.

• Conducted structured documentation audits and implemented standardized review processes, reducing revenue recoupment from payers by 70%.

• Designed and implemented workflow improvements, increasing clinician efficiency and productivity.

• Developed corrective action plans following incident reviews and operational audits, improving risk mitigation and service consistency.

• Served as liaison between clinical teams, payers, courts, and regulatory agencies to ensure operational alignment and contract compliance.

• Delivered ongoing staff training in documentation standards, crisis protocols, and process adherence to ensure consistent execution across teams.

Clinician/CARS Coordinator - Logan Community Services - Guthrie, OK

Dec. 2016 – Mar. 2020

• Treated clients who are seeking help for both mental health and substance abuse concerns on a daily basis.

• Oversaw details of a contract serving youthful offenders (CARS) including keeping appropriate records, making all correspondence, arranging and leading inter-agency meetings, and addressing any questions or concerns regarding services provided.

• Kept clear, accurate, and organized records for all clients served and preparing necessary reports in a timely manner according to deadlines.

• Conducted mental health evaluations using various tools and inventories.

Intern/LPC Candidate - Affinity Counseling Services - Oklahoma City, OK

Aug. 2015 – Jun. 2018

• Regularly provided home-based treatment in rural areas to a variety of populations including school age.

• Provided in-service training on signs of potential child abuse to teachers in Lincoln County.

Psychology Clinic Graduate Assistant - University of Central Oklahoma - Edmond, OK

Sept. 2014 – May 2016

• Facilitated all communication for the clinic regarding referrals, scheduling, and coordination of clinicians.

• Completed intake interviews as needed.

• Coordinated with other departments to facilitate services to students as needed.

Bachelor of Arts in Psychology - May 2013

University of Central Oklahoma

Master of Arts in Psychology - May 2016

University of Central Oklahoma

• Oklahoma Licensed Professional Counselor (License #6876)

• Certified to administer Addiction Severity Index, Teen Addiction Severity Index, Ohio Risk Assessment System – Community Supervision Tool

• Experienced in administering MMPI-II and MCMI-IV

• Skills: Inter-agency relationships; process design and implementation; compliance to regulations; Airtable; relational databases; written and oral communication; providing clinical supervision; workflow optimization; systems-analysis; leadership; problem solving; consumer-facing communication

• Interests: Woodworking; traveling; strategy games; camping; playing music; vinyl records